Free performance monitoring for VMware™ and IBM Power Systems™

Premium support FAQs

Next business day response time for critical issues:
What you classify as critical issues?

Tool does not have working GUI.
Data collection does not work.

Regular health checks:
How does look sample health check report?

It is the tool health check, not health check of your environment.
It is based on checking log files generated by the tool, looking for errors, then email findings with suggested corrections.

Implementing of new functionality which customer requests:
Can you state some examples of new functionality implemented for any other customer?

Many examples from smaller things like enhancing of CVS exports, to big feature addition like Active Directory implementation.
Here is a list of features implemented on request of our premium customers untill 1.1.2015:
    CoD implementation
    Custom graphs - CPU pools: summ entitlement line
    OS agent release for monitoring of OS memory and paging
    All LPARs aggregated per a HMC
    LPM: lpar which do not exist in given period are not listed in graphs
    Global Historical reports: CPU pools graphs
    Custom graps show allocated memory graphs for LPAR based groups
    Data health check
    LPAR and server count per the HMC
    LPAR search and regex support
    Create of a public web root without entitlement info in graphs
    OS agent for Linux on Power
    OS agent extention (SAN/LAN/SEA ...)
    CPU Config Advisor - report of unused entitlement
    OS agent AIX 5.1 without the HMC
    CPU config advisor into CSV
    Memory advisor
    Sending aggregated graphs for CPU pool alerts
    Sending 2 graphs for CPU alerts (CPU pool & lpar aggregated)
    HTML formation os Server's logs (state & config change)
    User script for data export
    Script for manual utilization list in CSV
    New config page with the system resource summary
    LDAP / AD support

Report automation and customization:
What kind of customization and automation you could provide?

Based on your required data definition and structure definition (i.e. LPAR/CPU POOL hourly utilization in a single file every day, all LPARs/servers weekly utilization in separated file, etc), data format, required values and how often it should run, we will create a customized batch job for you.
Some of our reports are used for billing purposes as in this success story the other are used for feeding of configuration management databases, for automatically send of graphs out of the tool etc etc.

Prolong data retention time:
How much extra disk space we will need if any?

Your storage capacity usage will grow based on required change.
We are able to let you know exact size increase, based on your retention change request.

Any software development not classified as huge software customization:
Can you give some examples?

Nothing like that has happened until now.