Free performance monitoring and capacity planning for IBM Power Systems™

Pricing

Level of support 12 months 24 months
Standard support $3000 $6000
Premium support $5000 $10000

All prices are in US dollars.
Prices are valid for 1 LPAR2RRD instance under support.
If you have more LPAR2RRD instances then we are able to give you discount if you require suport for all of them. LPAR2RRD instances used only for DR purposed are not calculated.
Huge software customization: price per request

You might use a Quote form to get a quote
Further information on a request via sales@lpar2rrd.com.

Credit card payment possibility (ask us for the quote at first):
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Have you got any question? Then contact us online on Live chat

List of benefits available only for customers with support contract

Standard support

  • priority in LPAR2RRD bug fixing
  • resolving operation issues like
    • data is not being downloaded from the HMC/IVM
    • charts are not being generated/refreshed
  • problem diagnostic
  • help with communication with IBM support when the HMC/IVM behavior as LPAR2RRD data source is not correct and the HMC/IVM is under valid support contract with IBM and PMR for that is raised
  • help with installation, upgrade, web server configuration etc
  • help with migration of LPAR2RRD instance to other server
  • error log review whether the customer reports any issue
  • any kind of consultations or support exclude things covered by premium support

Premium support

  • next business day response time for critical issues ( means if you report an critical issue with LPAR2RRD then next business day latest we get back to you and start troubleshooting)
  • regular health checks (once a 6 months, we will need to get some data from your site like error.log etc.)
  • implementing of new functionality which customer asks for (if it is reasonable and possible)
  • creating special LPAR2RRD builds for customers (like development of interfaces to other reporting/capacity planning  tools)
  • prolong data retention time (all received data from the HMC/IVM is stored for 60days then its being averaged)
  • any software development not classified as "huge software customization"
  • everything covered by Standard support