Free performance monitoring for VMware™ and IBM Power Systems™

Value Added Reseller FAQs

How does look the business process?

The end user will be your customer. You will quote and invoice him per end user price.
We (LPAR2RRD) will invoice you (VAR) by end user price decreased about your discount.

What about taxes?

You will use your local tax for invoicing the customer.
We (LPAR2RRD) will invoice you without any tax (except Czech Republic based VARs)
Example (Standard support level for 1 year):
  • You will invoice the customer with 3000$ plus your local tax
  • We will invoice you with 3000$ minus your discount.

What are VAR discount levels?

There are 3 discount levels based on your annual revenue.
Contact for actual conditions.

Who is responsible for SLA's?

Customers shall directly route priority calls to LPAR2RRD support which is responsible for SLA's

Do support levels cover also on site support activities?

No, support we offer and provide is only off site (email, phone etc).
You might set up your own contract with the customer which would include on site support for your hourly rate. That is what our VARs usually do.

What is a VAR role?

VAR acts as first support level for the customer. It fixes small issues like configuration, connection issues (LPAR2RRD, Web server, HMC) etc. LPAR2RRD support is the second level.
VAR might raise support calls behalf of the customer.

Global vrs local VAR

We are looking for a local partners which are close to end customers.
Our VAR contract is regionally restricted (usually per country)

How LPAR2RRD support can help me in acquring of new customers?

  • We email all users in the VAR region which are on our announcement list.
    Actually there is above 2000 users on the list.
  • You will be listed on our Partners page
  • We will provide you marketing or presentation materials you will need.