Next business day response time for critical issues:
Tool does not have working UI.
Data collection does not work
Regular health checks:
It is the tool health check, not health check of your environment.
It is based on checking log files generated by the tool, looking for errors, then email findings with suggested corrections.
Implementing of new functionality which customer requests:
Many examples from smaller things like enhancing of CVS exports, to big feature addition like Active Directory implementation. Here is a list of features implemented on request of our premium customers untill 1.1.2015:
Report automation and customization:
Based on your required data definition and structure definition (i.e. LPAR/CPU POOL hourly utilization in a single file every day, all LPARs/servers weekly utilization in separated file, etc), data format, required values and how often it should run, we will create a customized batch job for you.
Some of our reports are used for billing purposes as in this success story the other are used for feeding of configuration management databases, for automatically send of graphs out of the tool etc etc.
Prolong data retention time:
Your storage capacity usage will grow based on required change.
We are able to let you know exact size increase, based on your retention change request.
Any software development not classified as huge software customization:
Nothing like that has happened until now.