Support services

  • You can optionally order professional software support services
  • We do not sell the product software license as the product is free software released under GNU General Public License.

Enterprise edition

Customers under support get the Enterprise edition of the product with these benefits:

Would you be interested in live Webex session with our expert to explain all product features on our demo site?

Apply here

Premium support

  • Professional product support services
  • Priority in bug fixing
  • Assistance with the tool installation, upgrade or migration
  • SLA: next business day response time for critical issues
  • Implementing of new functionality which customer requests (if it is reasonable and possible)
  • Report automation and customization (automated generation of reports in graphs, CSV, PDF or XLS format) report examples
  • Development of accounting reports as per customer request
  • Development of whatever reports or data exports from data collected by the tool
  • Prolong data retention time (all data is stored for 60days then it's being averaged)

Use a quote form to get a quote or contact our sales sales@lpar2rrd.com for a price list.

Quote form

Read support FAQs to get more details.
Have you got any question? Then contact us online via Live chat

LPAR2RRD editions

Customer with support contract is eligible for using Enterprise edition of the tool with following list of the features based on platform.

Feature Free version Enterprise edition
Unlimited # of HMCs yes yes
Unlimited # of Physical servers yes yes
Unlimited # of LPARs yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Statistics per HMC yes yes
Statistics per Physical server yes yes
Statistics per CPU Pool yes yes
Statistics per LPAR yes yes
OS Agent for AIX, Linux, VIOS yes yes
NMON grapher yes yes
CPU Workload Estimator based on CPU cores based on rPerf/CPW
Number of LPARs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Historical Reporting yes
Live Partition Mobility support yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of IBMi LPARs yes yes
SLA 1 working day
Data retention default default or per request
ASP latency yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of vCenters yes yes
Unlimited # of ESXi yes yes
Unlimited # of VMs yes yes
Statistics per vCenter yes yes
Statistics per ESXi yes yes
Statistics per Resource Pool yes yes
Statistics per VM yes yes
Statistics per Datastore yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Data Center yes yes
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage Domain yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Pool yes yes
Unlimited # of XEN Host yes yes
Unlimited # of VM yes yes
Statistics per Pool yes yes
Statistics per XEN Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # LDOM yes yes
Unlimited # CDOM yes yes
Unlimited # Global Zone yes yes
Unlimited # Zone yes yes
Statistics per LDOM yes yes
Statistics per CDOM yes yes
Statistics per Global Zone yes yes
Statistics per Zone yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Hyper-V cluster yes yes
Unlimited # Hyper-V node yes yes
Unlimited # Windows server yes yes
Unlimited # VM yes yes
Statistics per Hyper-V cluster yes yes
Statistics per Hyper-V node yes yes
Statistics per Windows servers yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes